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Page title: Privacy Policy 

Shipping Policy Refund Policy

When you do business with Pleasant Valley Wine Company you may expect that your personal information will be kept private and confidential. At Pleasant Valley Wine Company we are committed to maintaining your privacy and safeguarding your account, transaction, and personal information. Such information is considered confidential and non-public.

Obtaining Information
Pleasant Valley Wine Company collects certain confidential information from you as a customer. Examples of the type of information collected include addresses, phone numbers, and product preferences. You supply some of this information to Pleasant Valley Wine Company on order forms and other forms.

Credit Card Information
Pleasant Valley Wine Company does not collect your credit card numbers or ever see them. When you are asked for credit card information you will be on the Verisign website, a payment processing company of excellent reputation that is fully in compliance with privacy and banking regulations.

Keeping Your Information Accurate
Pleasant Valley Wine Company has established procedures to ensure that the confidential information you provide is maintained in an accurate, current, and complete manner. Should you notify us of any errors or changes in your information, we will promptly correct or update it. We maintain physical, electronic, and procedural safeguards that comply with federal standards to secure your non-public personal information.

Employee Access To Information
Employees of Pleasant Valley Wine Company may be given access to confidential information in the normal course of business. No employee of Pleasant Valley Wine Company is permitted to use or disseminate any confidential information except as required for the normal performance of their job.

Contact Information
Several of our optional services may involve storing personal information - your Personal Shopping Account, Tell Me when services, Newsletter subscriptions and so forth. This is for your convenience only. The information is not used for any other purpose.

Website Visits Tracking
We also contract with an outside service called Spider Graphics to help us better understand your use of www.pleasantvalleywine.com. Spider Graphics places cookies on your computer to collect various kinds of information for us related to your use of www.pleasantvalleywine.com, so that we may continue to refine and improve the site for our customers. We do not allow Spider Graphics to collect any credit card, user name or password information, nor are they allowed to use data that they collect for us for any other purpose. Additionally, Spider Graphics is contractually required to maintain all the information collected for us in strict confidence.

Internet Opt Out Notification
Pleasant Valley Wine Company may disclose non-exempted, non-public personal information, including transaction and experience information, to its affiliates for solicitation or marketing additional products and services. You may elect to opt out of such disclosure by clicking here and selecting your preferences.

Postal and Phone Opt Out Notification
If you place orders by mail or phone, we do make our mailing list available to carefully screened companies whose products or services might interest you. You may elect to opt out of such disclosure by clicking here and selecting your preferences.

Section Title: Shipping Policy 

Shipments will be made via UPS Ground. Allow 2 business days from the day the order is placed to the day the order is shipped.

In order to ship and track merchandise, we make your name and address available to such companies as United Parcel Service, Federal Express and the U.S. Postal Service. In no instance are these business affiliates allowed to use your personal information for any other purpose. A person 21 years of age or older must be present to sign for shipments of alcoholic beverages.

Age Restriction Policy
There are no materials, images, or words on this website that would normally raise any issue about age appropriateness. Alcoholic beverages may not be purchased by persons under 21 years of age.

Section Title: Refund Policy 

 

If you are not completely satisfied with any item you buy from us, at any time during your use of it, return it and we will refund your full purchase price. Contact us for return instructions.

 

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